Contact Layaway Depot

Questions about a layby, a payment or an order? Email us and a real person will reply — no bots, no phone tree.

If it’s about an existing layby, include the email on your layby and your order number and we’ll pull it up before we reply.

Managing your layby is faster in your account. Sign in at my.layawaydepot.co.nz with the email on your layby — a one-tap link, no password — to raise or lower your payment, move your payday, take a break, or cancel and see your exact refund figure before you confirm. To cancel by email, write to retentions@layawaydepot.co.nz with your order number.