FAQs

Here are some frequently asked questions and answers from us! 

Is Layaway a New Zealand owned business? 

Yes! Layaway Depot is a proudly New Zealand owned business.

How long has Layaway Depot operated for?

Layaway Depot has been operating for over 11 years. 

How does Layaway Depot Work? 

Layaway Depot allows customers to get the products they desire via affordable weekly or fortnightly payments. Once all payments have been made, delivery is approved. Once delivery has occurred, you own the product and no more payments need to be made!

How does delivery work?

Once you have paid all the payments, your delivery will be approved! You will receive a text message with your tracking number so you can track your Products journey to you. 

How can I place an order? 

Layaway Depot makes it easy! Simply visit our website and pick a product from our variety of great deals and then click Apply Now. Fill out the secure application form and once completed, we will email you all the necessary paperwork detailing your Order.

Once you have received delivery, the product is yours to keep! No extra payments, no fees. Layaway Depot makes it easy to own!

Need your delivery ASAP?!

If you would like to pay more or less each week, contact us at admin@layawaydepot.co.nz and we can look to amend your payment schedule. We will advise you of your estimated delivery date at the same time.

When do my payments come out? 

Payments are taken via Direct Debit and taken the same day you get paid. You can always contact us to change your payment day if need be.

What happens if I miss a payment?

If you miss a payment, your delivery date will be extended to cover that missed payment. You will not have to pay any more but you will need to pay the total amount. We never charge any default fees here at Layaway Depot.

How do I update my contract details? 

Simply email us at admin@layawaydepot.co.nz  or log into your customer portal to make changes to your account.

What happens if my product breaks?

We have a replacement team that can help you out! Simply lodge a request via this link: 

https://layawaydepot.co.nz/pages/replacements

How do I make a complaint?

You can make a complaint anytime, simply email complaints@layawaydepot.co.nz and our team will be there to assist you.

Feel free to contact us via email at admin@layawaydepot.co.nz anytime!